Privacy Statement

Manor of Hope respects the privacy of its clients. Manor of Hope does not sell, rent, or loan any identifiable information regarding its clients or website visitors to any third party. Any information you give us is held with the utmost care and will not be used in ways for which you have not consented.


Manor of Hope is committed to making sure each client’s confidentiality is protected by our legal responsibility as mandated by state and federal law. Each staff member is dedicated to upholding these standards in all communications and records. Staff, clients, family members, and visitors all sign a confidentiality statement and agree to keep all knowledge or information of Manor of Hope’s staff, clients, and family members confidential at all times. We go to great lengths to protect the anonymity of everyone who stays at Manor of Hope.

Website Privacy Statement. Assuring the security and confidentiality of Manor of Hope‘s website visitors is an important concern to us. We pledge to protect your privacy by not providing or releasing names, e-mail addresses, or postal addresses to any third party. (You should be aware, however, that certain state and federal laws may require that we report certain information from time to time). Manor of Hope does not track or report on an individual’s activity on this site. Manor of Hope ensures you are sent the information you have requested and only what you have requested. We use data from this site to measure global, not individual, site activity. Manor of Hope provides Internet security by hosting our site on a secure server. We do not sell services or items on the internet and will never require you to enter any data for the same. Our website visitors do not have to register to use this site and the only information that will be obtained by Manor of Hope is the information you choose to complete, if you request information from our facility via the website. If you have additional questions or concerns about security on our web site, please contact:

Manor of Hope
Steve Killelea

Release of Personal Health Information

Manor of Hope treats the information you provide us as confidential information. We have strict company policies and procedures to ensure your information remains protected under the Code of Federal Regulations, Title 42, and the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Manor of Hope has a legal duty to protect and safeguard your personal health information, which includes past and present information obtained during your treatment stay. We must provide you with this notice about our privacy practices, in that it will explain how and why we use and disclose your personal health information. Manor of Hope is committed to protecting the confidentiality of information contained in your medical records, including your health and financial information, in accordance with applicable laws and regulations.

Manor of Hope is required by law to maintain the privacy of your health information; we are required to abide by the terms of this notice currently in effect and reserve the right to change the terms of its notice and to make new notice provisions effective for all protected health information that it maintains.

How we will use and disclose your health information. (Some uses and disclosures will require specific authorization.):

Treatment: Your health information will be released for the purpose of treatment at our facility, to include all members of your treatment team. Treatment team members include but are not limited to Manor of Hope medical providers, therapists, nurses, dietician/nutritionist, case managers, medical records staff, intake personnel, and administrative/clinical personnel.

Limited access to your health information may include but is not limited to Manor of Hope business office receptionists, and administrative/clinical assistants.

Family members participating in the Family Program will have limited knowledge regarding your health information, as revealed by you, the client, in the program groups.

While you are in treatment your health information may be released to a diagnostic laboratory testing facility that is utilized by Manor of Hope for the purpose diagnosis and confirmation.

While in treatment, your health information may be released only upon your behalf to a Pharmacy, for the purpose of obtaining prescription medications.

While in treatment, you may require a medical service that is not provided by Manor of Hope; with your approval, your attending provider will recommend an external provider of care, and your health information will be released in order to provide care.

Medical Emergencies: We may use or disclose your protected health information in a medical emergency to medical personnel only. Our staff will try to provide you a copy of this notice as soon as reasonably practicable after the resolution of the emergency.

Your health information will be released to referring professionals, therapists, medical providers, and extended care facilities for the purpose of continuity of care after discharge when you have given proper authorization.

Court Order: We may disclose your protected health information only if the court issues a legal appropriate order and follows required procedures.

Payment: Your health information will be disclosed for the purpose of payment from your insurance carrier or third party for reimbursement purposes when proper authorization has been given. While in treatment and after you discharge, your health information will be released to your insurance provider to process your insurance, to conduct third party reviews, and for other financial arrangements, as authorized by you, the patient.

Healthcare Operations: Your health information will be used and disclosed for the purpose of healthcare operations to include administrative functions such as evaluation of performance by your providers or evaluation of quality of services provided to you during your treatment stay. Your health information may be released for audit purposes to include (but not limited to) the Joint Commission on Accreditation of Healthcare Organizations, Pennsylvania Department of Health Services for licensure, Agency for Healthcare Administration and insurance auditors employed by your insurance carrier for comparing the claim to the medical record.

Internal Use: Your first name and last initial will be posted for notification on assignments, in admissions office and tech office bed boards, and during clinical team staffing meetings. Your first name and last initial may also be posted on group allocation board, nurse sign-in sheet, activity sign-up sheets, meeting sign-up sheets, logbooks, and other locations pertinent to ensure client security, safety, and access to services.

Your medical record, which is located in a secure location, will have your full name for the purpose of ensuring that client care is provided to the correct client.

Your picture will be taken upon admission and stored digitally within Manor of Hope’s client database for the purpose of client identification. Your photograph will also be printed on your electronic medical record demographic face sheet.

Your first and last name, along with your medical record number, program, admission date, referral source and therapist is contained on the daily census, which is distributed to the treatment team and administrative staff daily.

Your electronic medical record will be kept on-site in a secure location for up to seven years post-discharge. Once your record has reached the seven-year limit, it is destroyed.

A financial file will be created upon admission to Manor of Hope; this file will contain all documents signed during the admissions process relating to payment for services, as well as the claim form that is processed after your discharge. Some of these documents will have limited personal health information, so they will be safeguarded and secured just like your medical record. These files are kept on-site for seven years and then destroyed (by shredding).

HIV Information: All medical information regarding substance use is kept strictly confidential and released only in conformance with the requirements of federal and state laws. Disclosure of any medical information referencing HIV status may only be made with your written authorization. A general authorization for the release of medical or other information is not sufficient for this purpose.

Litigation: Your personal health information cannot be released to any entities involved in a litigation suit without authorization from you. If you are involved in litigation after you have discharged from Manor of Hope, your personal health information will be released to Manor of Hope’s corporate attorneys to oversee the litigation process. Otherwise, your personal health information may be released in accordance with applicable state or federal law. Subpoenas served upon Manor of Hope will be followed according to federal and state law.

Business Associates: We may disclose protected health information to a business associate and may allow a business associate to create, receive, or use protected health information on its behalf pursuant to a written contract or other written arrangements. A business associate performs a function on behalf of the treatment center. For example, vendors to perform billing services, accountants to perform audits, and agencies to provide accreditation.

Patient Rights: Written Authorizations: All other uses and disclosures (i.e., verbal, written, Internet, and fax) of personal health information will be made only with the written authorization made by you, the client. Manor of Hope will only accept the original signed authorization; no photocopies will be accepted. Any information that Manor of Hope obtained from another healthcare facility will not be released.

Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. You must submit your request for confidential communication in writing. Your request must specify how and where we should contact you. We will try to accommodate all reasonable requests.

Other Uses of Medical Information: Other uses and disclosures of medical information not covered by this notice or the laws that apply to us will only be made with your written permission and after you have had an opportunity to agree or object. You may revoke that permission in writing at any time.

Revocation of Authorization: You have the right to revoke this authorization at any time; however, the revocation will not apply to your personal health information that was disclosed before the revocation. If you choose to revoke authorization while in treatment, you need to notify your primary therapist. If you choose to revoke authorization after you have discharged, you will need to contact the Medical Records Department.

Request for Restriction of Use & Disclosure: You have the right to request restrictions concerning certain uses and disclosures of your protected health information as it relates to treatment, payment, and healthcare operations. However, Manor of Hope is not required to agree to this request. Manor of Hope will document the decision to accept or deny your request.

Request to Access: You have the right, which may be restricted in certain circumstances, to inspect and copy medical information that may be used to make decisions about your care. To receive a copy of your health information, you need to contact the Medical Records Department.

Request to Amend: You have the right to request an amendment to your health information. It is your right to append a statement or counter-opinion. It is not, however, your right to obliterate or totally remove documentation from your record. In addition, Manor of Hope is not required to agree with this request. Amendments that are made and accepted will be transmitted to those who need to know. All of these requests will be handled through the Compliance Officer at Manor of Hope.

Request for Accounting of Disclosures: You have the right to receive an accounting of any disclosures of your health information. All of these requests will be handled through the Compliance Officer at Manor of Hope.

Copy of Privacy Notice: You have a right to request a copy of this notice from us. Any questions should be directed to our Compliance Officer.

What personal information do we collect from the people that visit our blog, website?

When requesting information on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, insurance information or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site. Provide us with feedback on our products or services

How do we use your information?

​We may use the information we collect from you when you request information,  sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To ask for ratings and reviews of services
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

​Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:

  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
  • We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that makes your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

​Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above. You will be notified of any Privacy Policy changes: On our Privacy Policy Page Can change your personal information:

  • By emailing us
  • By calling us
  • By chatting with us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

​When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. Do we let third parties, including ad networks or plug-ins, collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email within 7 business days We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

1129 Egypt Road
Phoenixville, PA 19460